PEÑA ESCOBAR, Stefanía; RAMÍREZ REYES, Gloria S; OSORIO GÓMEZ, Juan C. Evaluation of a customer loyalty strategy with system dymamics. Revista Ingenierías Universidad de Medellín, [S. l.], v. 14, n. 26, p. 87–104, 2015. DOI: 10.22395/rium.v14n26a6. Disponível em: https://revistas.udem.edu.co/index.php/ingenierias/article/view/1171. Acesso em: 2 nov. 2024.