Engagement in Enterprises’ Internal Publics from Ecuador in Times of Pandemic

Abstract

Communication is one of the pillars that allow the vertebration of the organization’s strategy, thus the members of the enterprise can, besides getting to know, make part of the corporate organization. During the sanitary emergency, many actions were made by companies to stay afloat and with this in mind they have developed strategies that allow them to keep their public engaged, which ends up being a strong link in the fulfilling of organizational goals.

This research pretends to analyze the engagement of internal public of companies from the Ecuador un crisis times in 2020. For the development of this research, a poll was designed for the Communication Directors from companies within the country through the Google Forms platform. The results allowed the establishment of the different strategies put into place by the companies for keeping the engagement of their collaborators, taking into account that from the total of the polled companies a 68.6 % of them had to reorient their internal communications strategies; for that, a series of campaigns have been developed, alongside a continuous information broadcasting, precaution messages, emotional support and enterprise communication; besides, the research found that engagement and actions performed by the company for making their internal public feel safer, both emotionally and work-wise while keeping it 'direct', make their collaborators feel noticed.