INTERPRETATIVE STRUCTURAL MODEL DEVELOPMENT FOR THE IDENTIFICATION OF KEY FACTORS FOR IMPLEMENTING LEAN HEALTHCARE
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Abstract
The Lean philosophy has demonstrated benefits in organizations of different business sectors through the elimination of waste and the generation of value; research conducted in this field has sought to identify the critical success factors for its implementation. The objective of thisstudy is to understand the relationships between the factors of Health Care Providing Institutions in Colombia, through surveys with experts, and then classify them according to their power of influence and dependence using the Interpretative Structural Modelling- ISM methodology. The results of this research contribute to identifying the key factors for the implementation of Lean Healthcare in the Colombian context: Management commitment, management understanding, and employee training, and finally recommendations and future research work are presented.
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References
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