Ethical Risks and Reputational Risks. The public relations challenge during the COVID-19 in Peru

Main Article Content

Luz María Flores Cabello

Abstract

This study aims to examine how public relations professionals in Peru faced ethical and reputational risks and to understand, from their perspectives, how prepared entrepreneurs would be to address reputational risks.


Given the context of the COVID-19 situation, this work justifies its significance as the use of digital tools has permeated all levels of communication, necessitating an understanding of the ethical challenges associated with these tools among communication professionals.


The research employed a basic and non-experimental methodology with a mixed approach at the descriptive level. The survey technique was utilized, and a questionnaire was administered


to 19 participants, thirteen from Lima and six from other regions of the country. ‘Latin American Communication Monitor’ and ‘The Global PR & Communication Model,’ 2021, served as references. Both reports employed a questionnaire to communication professionals in countries such as Peru, aiming to explore various topics, including ethical challenges and resources in communication, as well as reputation management and reputational risks. The results confirm that ethical values prevail in their professional roles, while reputational risks may not necessarily be considered by entrepreneurs. It is concluded that there is a need for greater dissemination of ethical guidelines within organizations, and entrepreneurs require increased awareness to safeguard their corporate reputation.


How to Cite
Flores Cabello, L. M. (2024). Ethical Risks and Reputational Risks. The public relations challenge during the COVID-19 in Peru. Anagramas Rumbos Y Sentidos De La Comunicación, 22(44), 1–24. https://doi.org/10.22395/angr.v22n44a01

Article Details

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Author Biography

Luz María Flores Cabello, Author

Digital PR consultant, research professor with more than 20 years of proffesional experience in the field of journalism and corporate communication with the management of intangible large and small companies. Director of the initiative web journalism https://www.terceraedaddigital.com/ focused on the old people with more than 2 thousand organic followers. Magister degree in Social Communication and student PhD journalism at the Complutense of Madrid University Spain. Researcher at the Research Institute of Communication Sciences at the San Martín de Porres University, Perú. With registry on the Directory of RR.HH -CTI VITAE https://dina.concytec.gob.pe/appDirectorioCTI/VerDatosInvestigador.do?id_investigador=158016 - ORCID https://orcid.org/0000-0003-4272-6419 - RESEARCHGATE https://www.researchgate.net/profile/Luz_Flores_Cabello